Refund and Cancellation Policy
According to our Terms of Service:
8.1 You may within 14 calendar days of placing an Order amend or cancel an Order by providing Us with written notice. If You amend or cancel an Order, Your liability to Us shall be limited to payment to Us of all costs We reasonably incur in fulfilling the Order until We receive Your amendment or cancellation. However, where the amendment or cancellation is due to Our failure to comply with these Terms and Conditions You shall have no liability to Us for it.
8.2 All customers are entitled to benefit from Our 14 days money back guarantee in respect of the following services:
except for customers who have already benefitted from Our money back guarantee who subsequently re-order the same service and provided that in all cases, in respect of any usage made of the Service(s) during the 14 days period, a pro rata amount shall be deducted from the refund. The 14 days period commences on the date You first use the relevant Service or the date We state that the relevant Service will be available in the Service Confirmation, whichever is earlier.
8.3 There will be no refunds for Dedicated servers, Collocation, Domain name, SSL Certificates or Server and OS management unless a refund is given to Us by the external vendors from which these items are purchased. We will have no obligation to pursue a refund from such external vendors.
8.4 We cannot guarantee any domain You pre-order will be successfully registered as and when it becomes available for registration. If We are unable to register any pre-ordered domain name, We will provide a full refund in the form of account credit after the domain extension becomes available to the public.
8.5 If a refund which is requested by the Customer requires extra cost from our side, the Customer agrees to bear any and all charges incurred to us for the payment transfer. The amount which the Customer owes us shall be deducted from the total refund amount.